Frequently asked questions
Everything people usually ask about the Organogram Designer, our licence keys and how we handle your data. Still stuck? Contact support.
Using the Organogram Designer
Is the Organogram Designer really free to use?
Yes. You can build an org chart with up to 2 levels, 10 boxes and 50 people at no cost and with no login. The free plan includes one watermark-free PDF or PNG download plus unlimited watermarked downloads.
Does my data ever leave my browser?
No. The Organogram Designer runs entirely in your browser. Names, titles, and exports are processed locally on your device and are never uploaded to our servers.
What file formats can I export my org chart to?
You can export to PDF and PNG on every plan, including Free and the 24-Hour Access pass. Native, fully editable PowerPoint export is available on the Monthly and 12-Month Pro plans only — upgrade to one of those to get an editable PPT.
Can I import a staff list instead of typing names one by one?
Yes, on the Monthly and 12-Month Pro plans. Upload a CSV or Excel staff list with the upload button, then drag names from the Unassigned list onto your chart.
What is a “shared services” person in an org chart?
A shared-service person — for example an HR or Finance business partner who supports multiple teams — can appear in more than one department box on your chart, connected by colour-coded dotted lines, without being duplicated as a separate person. The shared-services layer is available on the Monthly and 12-Month Pro plans.
Do I need to create an account to use Pro features?
No. Pro is unlocked with a licence key emailed to you after purchase — there's no account or password. Paste the key into Manage Devices to activate Pro on that browser.
How many devices can I use my Pro licence on?
A single licence key covers up to 3 browsers at a time. You can revoke a device from Manage Devices to free up a slot for a new one.
Pricing, licences and billing
What's the difference between the Free plan and the 24-Hour Access pass?
Free gives you up to 2 levels, 10 boxes and 50 people with one watermark-free download. The 24-Hour pass ($3) unlocks the full Pro feature set for 24 hours from activation — unlimited levels, boxes and people, unlimited watermark-free PDF/PNG downloads, staff-list import and export, the shared-services layer, brand colours and your company logo. The one thing it does not include is the native, fully editable PowerPoint download: for that you need the Monthly or 12-Month plan.
How do I get a fully editable PowerPoint download?
Editable PPT export is included on Monthly Non-Recurring ($9.99), Monthly Recurring ($7.99/month) and 12 Months Non-Recurring ($59.99). It is not part of the $3 24-Hour pass, so upgrade to one of those plans if you need it.
What happens when my 24-hour pass expires?
Your chart stays in your browser, but Pro switches off and you return to the Free plan limits of 2 levels, 10 boxes and 50 people. You can buy another pass, or a Monthly/12-Month plan for ongoing access plus the fully editable PowerPoint download.
Can I cancel my Monthly Recurring subscription?
Yes. Cancel automatic renewal any time from the Support page. You'll keep Pro access for the rest of the period you've already paid for; cancelling doesn't refund payments already made.
Can I get a refund?
Yes, within 30 days of purchase if you haven't downloaded anything or, for the 24-Hour pass, haven't activated it yet, in line with our cooling-off policy. See the Refund Policy for full details, including refunds for technical issues.
Do I need a subscription, or can I pay once?
A subscription is optional. Monthly Non-Recurring and 12-Month Non-Recurring are one-off payments with no automatic renewal; only Monthly Recurring renews automatically.
Is my payment information stored on your servers?
We only store your licence key (hashed), a random device ID and a device name for the browsers you've activated. We never store your chart content, names, or job titles.